Terms and Conditions

General

 

Your contract for purchases made through www.lovelysally.com is with Lovelysally and you agree that email can be used as a long-distance means of communication.

Lovelysally reserves the right to change the terms and conditions and all orders will be subject to the terms and conditions in use at the time of the order. Italian law applies to these terms and conditions and any dispute relating to them will be settled by the Italian courts.

 
Orders and currency

All purchases are made in EURO through PayPal or Bancasella. Your order may be refused if your credit/debit card does not give authorisation for the payment of the purchase price. A confirmation email will be sent to you once the order has been completed. No contract for the sale of any item will exist between you and Lovelysally unless and until Lovelysally accepts your order by way of an email confirming that your order has been received. Once the email has been sent, the contract of sale is considered as valid and this email represents an acceptance by Lovelysally of your offer to buy goods from Lovelysally. The confirmation email will also contain a link to these terms and conditions. You must check that the details in the confirmation email are correct as soon as possible and you should print out and keep a copy of it. If there are any changes to the details supplied by you it is your responsibility to inform Lovelysally as soon as possible. Lovelysally does not foresee any further expenses at customs however this cannot be guaranteed; any customs expenses are at your expense.

Garments that are out of stock can be ordered but they will take up to 10 working days to be manufactured. When ordering an out of stock garment, you acknowledge that the number of working days required for delivery as stated at the checkout is +10 (maximum).


Delivery and returns

Lovelysally sends products via the best worldwide couriers and Lovelysally will deliver your product as soon as possible, but once the order has left the Lovelysally headquarters Lovelysally cannot be held responsible for any problems related to local postal services (such as delays and losses). In this case Lovelysally cannot be held responsible for the package and any problems/delays it may encounter. All delivery dates for packages sent via Recorded Delivery are estimates and Lovelysally strongly recommends choosing UPS Saver because this service is fully trackable. If you choose the Recorded Delivery service, Lovelysally cannot be held liable for lost/delayed packages. Returns can only be made to change the size of the same garment. Full refunds for the price of the garment(s) are given if the the garment(s) is sent back in the same condition it was sent up to 48 hours after receiving it. Please see the Delivery and Returns section on the website for more information.


Security
 
All orders are made via Paypal or Bancasella in EURO. Lovelysally does not have access to any of its customer's financial or credit card details. PayPal and Bancasella are solely responsible for the security of your information through their system. Please contact PayPal, or visit their web site at http://www.paypal.com for information about their services, security, privacy and other policies.

 
Use of material

By submitting any material to us on Facebook or any other internet site or via email or another means and/or using the hashtag #lovelysally, you automatically give Lovelysally the exclusive right and license to use, reproduce, modify, edit, change, publish, translate, distribute and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed.

Using this site indicates your acceptance of these Terms and Conditions. Any questions regarding these terms and conditions should be sent via email to: info@lovelysally.com

 
Privacy and Privacy Policy

Lovelysally takes the protection of your personal information (such as name; address; phone number; date of birth; email address; credit card number; and merchandise category preferences) very seriously.

Lovelysally collects personal information that you provide to us voluntarily and processes it for the following purposes:

•                to complete transactions with you;

•                to direct market to you;

•                to understand and analyse our sales, and your needs and preferences;

•                to develop, enhance, market and provide products and services to meet your needs;

•                to enable you to participate in promotions and contests;

•                to enable you to participate in customer research or focus groups;

•                to process exchanges or product returns;

•                to improve our shops; and,

•                to respond to requests or complaints.

We may hold or process such personal information securely anywhere in the world, for as long as is necessary for the above mentioned purposes and we will not share it with anyone or any third parties. Lovelysally does not have access to your financial details. If at any point we decide that we wish to use personal information for any purpose other than, or in addition to the above mentioned purposes listed in this policy or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional purposes (not previously communicated, or not previously included in this Privacy Policy).

Customers can request access to their personal information stored by Lovelysally and rectify, delete or object (to the processing of) of it and receive an account of its use and disclosure. All such requests must be made in writing. Responding to a customer request for information will be done at no cost to the customer. The personal information requested will be provided to the customer in a form that is generally understandable. Lovelysally will amend the personal information contained in the database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the personal information. However, Lovelysally may be unable to amend past purchase information or return transaction information.

Lovelysally may communicate with you through email. You may unsubscribe to our newsletter at any time by writing to info@lovelysally.com and writing 'UNSUBSCRIBE TO NEWSLETTER' in the subject of the email.

Our website may make use of cookies, as well as beacons to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our www.lovelysally.com and your ability to access certain features of the site or to engage in transactions.

Lovelysally protects personal information against loss or theft, as well as unauthorised access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held. We use various methods to safeguard personal information. They include:

•                physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems;

•                technical tools: passwords and encryption, using generally industry best practices;

•                organisational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.

Online security is also a priority. Firewalls are utilised to protect our servers and network from unauthorised users accessing and tampering with files and other information that we store.

This privacy policy is effective as of Friday 5th October 2012.

 

These general terms and conditions apply to the placing of any order on the Lovelysally website.

This site is operated by New Decade (VAT number IT03846490161)